LIFE AT MATERIALISE
A Day in the Life of a Materialise Medical Application Engineer
What’s it like to be one of our medical application engineers? In fact, what does that even mean? Materialise Medical spearheads our innovations in medical 3D printing, which include software that allows its users to visualize the anatomy of their patients in 3D, create customized 3D-printed patient guides — and even customized 3D-printed titanium implants! Our medical application engineers come in many shapes and forms, and no two days look the same for them. We took a closer look at a normal day for Ines Da Silva, team leader of the medical sales application engineering team.
Ines, helping her team be the best they can
Ines is the Team Leader of the Sales Engineering Team, meaning that she is chiefly concerned with making everything run smoothly, as well as coaching her team members and developing their growth. Her team of application engineers works for sales, and their work is mostly split up into pre-sales and post-sales.
So what does this mean concretely? Ines’s pre-sales engineers work together with the Materialise account managers to identify customers' issues, needs, and wants. After contacting the customer, the team sets up the right solution for them, including a tailor-made product demo where they can evaluate how the solution fits the customer’s needs.
Once the customer tries out the solution and buys it, post-sales takes over, which takes the form of customer training, application support, and making sure the customer gets the most out of the application.
“My team especially likes giving product feedback to the market managers and technical product managers. They are consulted when a product needs a change and give their suggestions based on what the market needs,” Ines says.
“As for me, my favorite part of the job is definitely building customer relationships and making sure they have the right solutions. I'm a people person! I really enjoy coming into contact with different cultures, and I'm driven by improving the level of patient care — it’s really gratifying to be able to help the patient to the best of our abilities.”
— Ines Da Silva
She adds, “For me, the company’s mission statement about working towards a better and healthier world is very important. I also love the variety in the job and the fact that we are given a lot of responsibility from the moment we start. I feel trusted by the company, and I get the freedom to really build up my projects.”
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