IT Business Analyst (Salesforce)
We are looking for an experienced and passionate Business Analyst (Salesforce) with CPQ, billing, and eCommerce knowledge to join our Salesforce team.
What you will do
- Act as a liaison between the IT department and our business stakeholders. Develop a trusting relationship by communicating on a regular basis, providing transparency, and creating a positive, cooperative working relationship between IT and the rest of the business.
- Demonstrate awareness and a deep understanding of relevant business processes. Work closely with our business stakeholders to gain and later support their domain-specific processes. Cultivate an awareness of their current and future needs, identifying, addressing, and communicating possible IT and/or automation implications.
- Leverage your understanding of the current automation of CPQ, billing, and eCommerce business processes. Gain sufficient knowledge of our current automation of CPQ, billing, and eCommerce processes from end to end, including all integrated solutions and complemented with manual steps.
- Analyze business needs. Identify needs via regular communication with business stakeholders. Elicit requirements efficiently via workshops, questionnaires, surveys, interviews, documentation, etc.
- Translate business needs into business requirements documentation and make specifications of detailed functional requirements in user stories.
- Support training: in cooperation with the business, develop training materials relevant for our business stakeholders related to our CPQ automation, billing, or eCommerce implementations.
- System configuration: perform Salesforce CPQ, billing, or eCommerce configuration when a solution can be provided without customization/coding (clicks and buttons), for example, by setting up products and pricing rules, templates, reports, roles, etc.
- Ensure that the validation process allows us to assess the value delivered by the solution (e.g., by reviewing testing scenarios and making sure that those cover the business requirements in the scope of a project; by ensuring that testers represent users sufficiently). Support E2E testing prior to UAT testing. Coordinate testing activities and ensure the right bug resolution and CR process. Support business in the validation process, acting as an expert regarding the system functionality.
- Post-implementation support, solving production bugs, analysis, and implementation of evolution CRs in close contact with key users, internal technical specialists, and external IT partner(s).
- Build positive, collaborative relationships with your team members, focused on knowledge sharing and joint success.
Your profile
- Experience in business analysis based on known frameworks, methods, and tools
- General experience with Salesforce as a business analyst or administrator
- Experience should cover business-driven and transformation-based projects aiming at implementing new software solutions inside the organization
- Experience in projects covering the integration of different solution platforms is required
- Ability to deal with incidents, problems, and change requests
- An open mindset and willingness to take the business perspective; experience in a position on the business side is a plus
- Capability to work with little supervision and effectively prioritize workload; open and pragmatic in approach
- Past business experience to "speak the same language" as the business
- Given the international environment, excellent communication skills in English
Will be a plus
- Practical experience with Salesforce CPQ, billing, and eCommerce (Salesforce-certified and hands-on experience)
Location and type of contract
- Kyiv, Ukraine; Barcelona, Spain; Leuven, Belgium
- Full-time
- Hybrid
- Mid-senior level
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Working at Materialise
Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.
What we offer
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Personal growth and career advancement
At Materialise, we’re committed to nurturing the professional development of our employees. We invest in our passionate people and empower them to explore and grow by offering diverse career paths that capitalize on their talents. Plus, we offer courses, external coaching programs, and in-house mentoring so that our employees can fulfill their potential.
Team building
We cultivate a positive work culture so our employees have an enjoyable professional environment. Collaboration is key, so we organize activities that unite our employees, such as after-work events and team lunches. We want all our staff to feel connected in an environment that promotes strong bonds based on trust, respect, empathy, and friendship.
Innovation is key
Innovation is not just a buzzword at Materialise; it's at the core of what we do. As pioneers in our industry, we create cutting-edge solutions, fostering an environment that supports and rewards ingenuity and leadership. We’re dedicated to shaping the future of 3D printing, recognizing and celebrating the creative spirit within all our global innovators.
Hybrid working & flexibility
At Materialise, we value the power of in-person connections and the advantages of remote work, allowing our employees the flexibility to enjoy the best of both worlds. You can work remotely up to 60% of the time and work flexible hours, depending on your particular role.
