Customer Support Engineer
We’re seeking a skilled and enthusiastic Customer Support Engineer to join Materialise. In this role, you’ll be part of an international team of passionate professionals dedicated to making a difference in the world of medical innovation.
What you will do
- Provide operational and administrative support to our OEM partners regarding the processing of clinical cases
- Handle the flow of incoming cases and follow up on the timing and on-time delivery of cases
- Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners daily
- Manage the flow of incoming cases and start operational processing
- Receive incoming images for new cases and get them ready for processing; follow up with partners on rejected images
- Follow up on case processing, assuring all cases are processed, produced, and shipped to the customer within the agreed timelines; reach out to stakeholders in case of delays or issues with the flow and intervene when timings need to be changed
- Provide information to partners and customers regarding the case management flow and process within an acceptable time frame for business relations
- Detect and escalate recurring problems on the operational side
- Prepare regular reports regarding processed cases for invoicing and reporting
- Participate in the integration of CuSe operations for new partners and/or products
Your profile
- You have experience working with external customers
- You have a bachelor's degree (bio-science or medical-related education)
- You have excellent communication and problem-solving skills
- You have perfect communication skills (writing and speaking) in English
- You are willing to learn about software and technical terms
- You are well-organized, team-oriented, and stress-resistant.
Location and type of contract
- Kyiv, Ukraine
- Full-time
- Hybrid
- Entry level
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Working at Materialise
Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.